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We're here to help

We pride ourselves on being there for our customers when they need us most. To ensure peace of mind as you travel, your RV comes with 3 years of Jayco Roadside Assist*^. You will receive this support 24 hours a day, 7 days a week, 365 days a year for a full 3 years from the first date of registration, compliments of Jayco.

Jayco Roadside Assist is the sole specialised provider of emergency roadside support to RVs across Australia. With just one call you'll receive professional assistance when you need it most.

Full Roadside Assistance Terms & Conditions

*Not available in New Zealand

^Excluding motorised product (these vehicles are covered by the vehicle manufacturers / importers independent roadside assist program).

Emergency Roadside Support

1300 772 153

24 hours a day, every day of the year

Do you need emergency assistance?

If you need emergency roadside support please call 1300 772 153 so we can render immediate assistance.

For other matters toll free: 1800 331 601 phone: (03) 8792 2136  or Contact Us


24 hours / 365 days

The Jayco Roadside Assist Program is designed to provide you with roadside support services in an emergency involving your RV.

Flat Tyre

We will arrange a service provider to change your flat tyre using your RV’s spare wheel. If your spare wheel is suitable and is used, Jayco Roadside Assist will reimburse you up to a maximum benefit of $150 (including GST) for the cost of the service provider's call out. Any additional costs (for example, replacement of tyres, tubes and valves) are at your own expense and responsibility.

Lockout / lost keys

If the keys to your RV are lost or inadvertently locked inside your unit, we will provide emergency support by arranging a service provider to help you locate a spare key, or help you gain emergency access to your RV. You will be reimbursed up to a maximum benefit of $160 (including GST) for the cost of the service provider's call out. Any additional costs are at your own expense and responsibility.

Emergency towing

If your RV is immobilised, we'll arrange for towing by a service provider to the nearest suitable repairer. You must be present at your RV to assist and advise the service provider. Jayco Roadside Assist will reimburse you for emergency towing costs up to a maximum benefit of $1,000 (including GST) per incident.


If you cannot access your RV while it is at a workshop awaiting repairs, you will receive a benefit of up to $200 (including GST) towards accommodation costs for any single event. Any additional accommodation costs (including meals) are at your own expense and responsibility.

Other warranty services

All other matters regarding warranty services for your RV should be directed to your local Jayco Dealer.

Or phone toll free: 1300 52926 78
Or phone: (03) 8792 2136
Or Contact Us

Caravans & Motorhomes PTY LTD Lic. No. 20862

Visit us at Jayco Newcastle

1 Camfield Drive, Heatherbrae NSW 2324
Phone: (02) 4028 0111   |   Email: info@jayconewcastle.com.au

Connect with Jayco Newcastle